On the Domains page, select Add domain.įollow the steps to confirm that you own your domain. When you change your domain's email to come to Microsoftby updating your domain's MX record during setup, ALL email sent to that domain will start coming to Microsoft Don't want to move email for everyone on your domain to Microsoft ? You can take steps to pilot Microsoft with just a how to switch email accounts in outlook 365 email addresses instead.Ĭhange your email address to use your custom domain using the Microsoft admin center You must be a global admin to perform these steps. What to do with old email addresses A person's previous primary email address is retained as an additional email address. Find the global admin in your business and ask them to make the change. Review the user information and try again. Review the user information and try again" If you get the error message " We're sorry, the user couldn't be edited. If the problem persists, call support and ask them to do a full sync for you. Wait a while so the setup process has time to finish, and then try again. The setup process can take up to 4 hours to complete. Resolve error messages "A parameter cannot be found that matches parameter name 'EmailAddresses" If you get the error message " A parameter cannot be found that matches parameter name 'EmailAddresses" it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. After the change has taken effect, the person will have to sign in to Outlook, Skype for Business and SharePoint with their updated username. It might take up to 24 hours for this change to take effect across all services. Review the user information and try again, see Resolve error messages. If you get the error message "We're sorry, the user couldn't be edited. In the Display name box, type a new name for the person, and then select Save. Select the user's name, and then on the Account tab select Manage contact information. If their password changed too, they are prompted to enter the new password on their mobile device, or it won't sync.
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